Grievance Redressal Committee

The following will, hereby, constitute the Institute’s Grievance Redressal Committee for the academic year 2025-26:

The following duties and responsibilities are as follows:

1. Invite all the members of the committee for a meeting once per semester.
2. A Grievance Redressal committee has been formed in our college to settle genuine grievances of students, staff and parents up to a satisfaction level so as to create a healthy relationship among the students, parent’s employees and employer.
3. The grievance will include any matter relating to student and staff.
4. The committee is requested to contribute effectively to dispose the grievances at the earliest.
5. Rules:
  - To deals with all the genuine grievances of students and staff of the college from online portal on our website.
  - The committee will meet at least once in a month to resolve the grievances, if any.
  - To take conclusive decision and submit its recommendations to the deciding authority for removal of alleged grievances.
  - The number of grievances settled or pending will be report to the Principal in every month.
6. Procedure:
  - A compliant box is to be provided at the Admin Block for students.
  - All grievances referred to the Grievance Redressal committee shall be entered in a Register by designated member.
  - All complaints should be resolved within a time frame by looking into its seriousness and by two-way approach.
  - The result of the grievance will be informed to the complainant within the period defined.
  - Any staff/ student may report directly to the principal/Director for resolving their grievance if he/she is dissatisfied by the GRC.

In accordance with the University Grants Commission (Grievance Redressal) Regulations, 2012 and subsequent amendments, and with a view to provide effective resolution of grievances of students, staff, and other stakeholders, the Grievance Redressal Committee is constituted as follows :

Sr.No.	Name	Designation	Email Id
1	Dr. Maulika Patel, Principal	Member Secretary	principal@mbit.edu.in
2	Dr. Gopi Bhatt, HOD & Associate Professor.	Member	head.ce@mbit.edu.in
3	Prof. Jagruti Prajapati, I/c. H.O.D. & Asst. Prof, IT Dept.	Member	head.it@mbit.edu.in
3	Ms. Khushbu Patel & Asst. Prof, ASH Dept.	Member	kppatel@mbit.edu.in
3	Ms. Shraddha Prajapati	Student Member	shraddhap0501@gmail.com
3	Mr. Sneh Moradiya	Student Member	snehmoradiya78@gmail.com

The objectives of the Grievance Redressal Committee are:
1. To address and resolve complaints and grievances of students, staff, and other stakeholders in a fair, impartial, and timely manner.
2. To ensure compliance with UGC norms in providing a safe, transparent, and just academic environment.
3. To safeguard the dignity of all by promoting a responsive and accountable grievance redressal mechanism.